The operator first
File it in writing with the operator and keep a copy. Every later step asks for it.
Then the state regulator
The regulator that authorized the site is the one that can act on it — the Division of Gaming Enforcement in New Jersey, the Gaming Control Board in Pennsylvania. Each profile names the licence holder and the state, which is what a complaint has to identify.
What this site does not do
We do not mediate, we do not charge to forward anything and we never promise to recover a balance. If someone offers that in our name, it is not us.