The operator first
File it in writing with the operator and keep a copy. Every later step asks for it.
Then the state regulator
The regulator that authorized the site is the one that can act on it — the Division of Gaming Enforcement in New Jersey, the Gaming Control Board in Pennsylvania, the Michigan Gaming Control Board in Michigan. Each profile names the license holder and the state, which is what a complaint has to identify.
How a New Jersey online dispute works
New Jersey’s Division of Gaming Enforcement only takes an Internet Dispute Form after you have filed the complaint with the casino and received its answer, and the form must include both. Under N.J.A.C. 13:69O-1.2r a dispute is an unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder. Questions: (609) 984-0909 or igaming@njdge.gov. Read on October 17, 2026.
What this site does not do
We do not mediate, we do not charge to forward anything and we never promise to recover a balance. If someone offers that in our name, it is not us.